Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

• Account information (name, email address, password)
• Usage data and analytics
• Device and browser information
• IP address and location data

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices and support messages
• Respond to your comments and questions
• Monitor and analyze trends and usage

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Delete your personal information
• Object to processing of your information
• Data portability

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. For more information, please see our Cookie Policy.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@tidb.ai
Address: TiDB for AI Privacy Team